I then asked him if he guarantees it, would this mean that Amazon would refund my money for the dots. When I pointed this out to the support guy, he said that he couldn’t forward me to more advanced tech support unless I tried this step, and he said he guarantees that it will work. I tried telling Alexa to forget one device to see what would happen. I do not want to do that, because if that doesn’t fix the problem, the 40 devices that I currently have control over may also wind up being undiscoverable, and then I will have no control over my house, except through the ST app. The one thing that they want me to do I am not willing to try, is they have asked me to uninstall the skill and reinstall it. I called Amazon to troubleshoot, and all I get is some drone who wants to talk me through a script of things that I have already tried.

The 5 newest devices are undiscoverable by the Alexa devices, and no matter what I try, Alexa tells me that no new devices are discovered. The 40 devices that have been in my home for months are all functioning properly through the Alxa app. All devices function properly using the ST app. I now have 45 different devices installed, and I use 2 different Amazon Dots to control devices by voice. I began installing ST devices to my home a year ago. I am at a total loss.Why is this so difficult? The Wemo and Hue devices were discovered immediately and have worked perfectly since. I have rebooted every that could be rebooted, removed and re-installed every required app but have made no progress. I shutdown the echo and unpacked the new Echo dot… I went through the setup, added the required skills and once again, everything was fine except ST devices. I even performed a factory reset of the echo and the results were the same. I then decided to reset the Echo by unlinking it from one amazon account and linking it to another account and went though the entire Echo setup procedures and re-enabling the required Skills… All my devices (& skills) were back to normal EXCEPT ANYTHING FROM SMARTTHINGS. Wemo and Hue devices) and not being aware that I could have filtered out the duplicates via the ST smartapp “Amazon Alexa” I disabled the Smartthings Skill. I noticed that many of the discovered devices were duplicated (i.e. I added the Smartthings skills and created a few groups which included ST devices (among others). More on that below) and the initial setup was pretty painless. Got a brand spanking new Alexa Echo (& Echo dot.

Alexa hue go doesnt support that